THE THINGS WE CAN'T IGNORE
We must stop serving if we witness the following:
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Slurred speech
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Difficulty finishing thoughts or sentences
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Incoherent speech
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Glassy eyes
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Bloodshot eyes
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Noticeable changes in behavior
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Stumbling or falling
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Impaired fine-motor skills (like struggling to open a wallet)
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Poor coordination
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Slowed reaction time
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Impaired judgment
Cutting or Flagging an individual
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Enlist Backup – Tell the manager, party host, and other bartenders that you're cutting someone off. It'll protect them and you, as well as the customer.
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Ask for Help – Talk to the customer or guest's friends. Explain that he or she has had too much to drink and ask for their help.
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Keep it Quiet – When you tell someone they've been cut off, make sure to keep it non-confrontational. Explain your policies and the situation at hand.
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Stand Firm – Your judgment is what protects you in this situation. Stand firm and offer to call them a taxi.
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Call the Authorities – Sometimes intoxicated people don't respond with the best judgment. If someone gets violent or confrontational, call security or the police.
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